Sometimes, whining works! I canceled my Comcast service and switched to a new cable provider for my new apartment, since I had such trouble with their billing department for the last 12 months. The first time I called to cancel, they wanted to charge me $75 to end one week early, make me sit around with my cable box, and keep the new people from getting cable for a week. But I tried back a few days later, and explained my problems right up front to the new person, who is not only easily ending our service as requested, but we get to deliver the box whenever we’re done with it and we are getting a refund, instead of a fee. Whining win!