Make a Long Story Short (too late!)

As Barbara would say, it’s all about the “context.”

I have learned that if someone asks me “How’s your job going?”, they don’t necessarily need to hear the gory details, the highs, the lows, the frustrations and delights, if they happen to be  my financial adviser who just wants to know how long I plan to stay in this position at this salary!

Sorry, Chris!  Next time, I’ll save the deets for my peeps!

You’re already naked

“Remembering that you are going to die is the best way I know to avoid the trap of thinking you have something to lose.  You are already naked.  There is no reason not to follow your heart.”

Steve Jobs

Click here to read the entire commencement speech at Stanford in 2005, and to see the video.

 

 

I feel your pain, really I do.

I learned many many lessons over a few short weeks.

One of them is that I don’t have to assume the level of panic of another person.

But then Andy taught me that if you don’t acknowledge the panic of the other person, it can just increase their panic, and their need to get you to see the gravity of the situation.

Pick up the phone!

I have learned, much more than once, that if you have bad news for work customers, make a phone call! If you don’t reach you person, just keep playing phone tag until you connect.

An email just has way too much potential to be misinterpreted, forwarded, both.

You might think it’s the other way around (I did!), but with a call you get to hear the questions and concerns, and address them on the spot.

I am also learning not to kick myself (for very long) when I get it wrong and have to learn something again (and again).