Listen Up & Lighten Up

Lessons come from everywhere.  This journey is about hearing them and learning from them.

When I get advice to not take my customer’s requirements to heart so much, that’s valuable.  It’s great to care, it’s great to want to do the right thing, but there is always reality to balance against at the same time.

I have always listened to and honored my customer.  I have always been an advocate for my customers, sometimes referred to as “users”  (Debbie has pointed out that only I.T. people and drug dealers call their customers “users”)  But perhaps it’s also valuable to to lighten up.

This advice was particularly valuable as it came from the customer herself!