OK, I did get this from a network TV show, but after 24 hours for it to sink in, I think it’s pretty profound.
And OK, it was in the context of manipulation (get someone to buy a car or give you the sketchy building permit), but it’s still a valid concept, which is: find the key. Find out where the other person is coming from, what’s going on in their life, what matters to them, and go from there. “Get it” first. Get them. Then ask. Maybe the lesson is just get them, never mind asking. What do you think?
Jane's Lessons Learned 